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Frequently Asked Questions



 

1. Where are we located?
2. How can I place an order?
3. What is the difference between licence free and licensed radios?
4. What are licences?
5. How do I get a licence?
6. How long does the licensing process take?
7. Who can have a licence?
8. How do I know if I need a base station?
9. Does your business have surfficient staff to handle installation and service for the equipment?
10. Can you provide site surveying to ensure the equipment chosen is suitable for my requirements?
 
1. Where are we located?
Follow the link to

2. How can I place an order?
Simply click on the "Buy" button by the product description.
3. What is the difference between licence free and licensed radios?
Licensed radios [sometimes known as PMR Private Mobile Radio] are walkie talkies for professional use. They are available in either VHF or UHF frequency bands. They are also more powerful than licence free radios [5 Watt VHF/4 Watt UHF] and have a greater range. In addition they can be used with a base station or repeater to increase the range still further. Licensed radios are available as either hand portables or vehicle radios [mobiles]. Vehicle mounted radios are significantly more powerful upto 25Watts and also may be used with base stations and repeaters.

Prices for PMR radios start from around 150.00 per handset which is typically at the top end of licence free radios.

A wide range of accessories is available for PMR radios.
4. What are licences?
Licences are issued by OFCOM in order to regulate the use of two way radio in the UK. This is so that wherever possible different users will not clash with others as frequencies are a finite resource and there is considerable demand for ever more wireless services and applications.
There are essentially three types of licence. A UK General Licence allows you to operate as many two way radios as you wish, anywhere in the UK in either VHF or UHF bands [There are some geographic restrictions]. A UK General Licence currently costs 60.00 for three years. This type of licence is unprotected so if you encounter interference then OFCOM will not be able to assist.
An On Site Licence allows you to operate two way radios within 3km of a site so this kind of licence would be ideal for factories, offices, warehouses etc. Currently the cost is 75.00 per annum and offers protection from interference by other radio users.
A Wide Area Licence is the same as above but allows you to operate within 30km of a site. The cost is 75.00 per annum
5. How do I get a licence?
You complete an application form which we will provide you. Derby Electronics will complete all the technical aspects of the form - all you have to do is provide names and addresses, contact numbers etc. You pay OFCOM direct and we hold a copy of your licence so that if you need further two way radios in the future we have all the details to hand.
6. How long does the licensing process take?
About 2-3 weeks but we can program your two way radios with what are called parking frequencies so you can start communicating immediately without having to wait for your licence
7. Who can have a licence?
Anybody who requires two-way radio communication
8. How do I know if I need a base station?
We are here to help. If you contact us we will discuss your radio requirement with you and recommend the most cost effective solution. This may be a simple solution involving hand portable radios, it may include the need for a low cost desktop type base station or for extended area coverage the use of a base station repeater. Whatever your needs we will be happy to advise. Our service includes site visits and coverage surveys to ensure you get the best solution at the lowest cost.
9. Does your business have surfficient staff to handle installation and service for the equipment?
Yes!!!

Our staff provide the best in knowing what is suitable for your needs and budget, we do not push one product, hence that is why we pride our selves on ensuring customer satisfaction is kept to the highest standards.

Also our premises hold the best equipment for servicing and repairing radio's to the highest standards at cost effective levels. We also have installations bays for vehicle installation of radio equipment, but can also provide on-site installation.

Call us and find out what we can provide to help you create your ideal two-way radio communication system.
10. Can you provide site surveying to ensure the equipment chosen is suitable for my requirements?
Yes!!!

We have suitable engineers who will firstly come onto the chosen site to provide detail information on where and how to position base antenna, but also help in seeking suitable sites if antenna cannot be installed, hence providing remote base station equipment.